Honey M Couture Returns & Refund Policy

 

Returning Products 

United Kingdom Returns

We no longer issue Refunds for unwanted items. We do however offer an EXCHANGE policy wherby the customer must contact us within 2 days of the purchase to inform that an exchange is required.

We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure makeup is not worn during the trying of clothing as returns will not be accepted if the clothing is returned imperfect and of a non-resalable condition. We also reserve the right to refuse returns of items where it is apparent that this has not been done.

Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Nothing under these terms and conditions affects your statutory rights.

 

Returning Goods by Post (UK & ROI only)

To return your goods by post, follow the instructions outlined below.

  • Write your name, address, postcode and order number on the returns form we have emailed or sent you.
  • Complete the returns form and enclose it with your Goods. 

 

Returning Goods by Post (International & European orders)

To return your goods by post, follow the instructions outlined below:

  • Write your name, address, postcode and order number on the returns form we have emailed or sent you.
  • Complete the returns form and enclose it with your Goods.
  • Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
  • The returns address is

    HONEYMCOUTURE.COM

    27 Old Gloucester Street

    London

    WC1N 3AX

  • Send the parcel (with enclosed returns forms) to us using the nominated carrier, DHL, Fed Ex, Hermes as specified on the delivery note enclosed with the Goods.
  • Ensure that you obtain a stamp (or other proof of posting) on the despatch note which you   should retain until you receive your refund.

Please note that we will only accept returns despatched through our nominated carriers.

The delivery cost of returning the item to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’.

If you return a faulty item to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the contact us page on the Website. Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

Exchange will be made within 7 days from receipt of the returned item.

 

Please return to:

HONEYMCOUTURE.COM

27 Old Gloucester Street

London

WC1N 3AX